Customer Care Consultant

A detail-focused individual capable of building a strong working relationship with a client to facilitate the debt review process

Purpose of the Job

To take control and full responsibility for each allocated Client

To apply and expedite the defined Debt Review process as specified with a view to ensuring efficiency

To complete each stage of the Debt Review process in accordance with DRC's defined processes

Requirements:

Own Transport

Fully Computer Literate

Knowledge, Training, Experience, and Qualifications

A Matric Certificate with an average score of not less than 70%

Subjects: English | Afrikaans | Xhosa (not essential) | Mathematics or a Science subject

At least two years of work experience in an office environment

Excellent communication and interpersonal skills

Strong work ethic and energy levels

Able to work to deadlines

A working knowledge of the Debt Review industry would be a strong recommendation

A keen eye and passion for detail

Assertive in managing the Debt Review process with (a) the Client, (b) involved DRC employees, (c) external parties

An ability to establish an empathic relationship with each Client

Principal Accountabilities

To enthusiastically take over each new Client Form the Sales Representative

To build an empathic relationship with the new Client as soon as possible

To complete each process step timeously

To score well on the Close Out Review for each Client

Wherever possible to secure referrals from satisfied Clients

To regularly communicate with each signed-off Client

CLERICAL SKILLS

Use office equipment such as computers and related systems

Demonstrate knowledge of common formats for correspondence and reports

Demonstrate competency in written communication

Devise and access different filing systems

COMMUNICATION SKILLS

Listen effectively

Respond clearly and directly

Use vocabulary appropriate to situation

Prepare clear, concise reports or records

Receive, acknowledge, and process written or oral instructions

Describe or explain information, concepts, ideas, or instructions to others

INTELLECTUAL ABILITY

Analyze problems with an open mind

Process information from a variety of sources

Develop new ideas, products, solutions etc.

Quickly grasp new concepts, approaches, or systems

Organize or re-organize information in unique ways

Apply creative thinking and imagination

INTERPERSONAL SKILLS

Work cooperatively with a variety of individuals

Interface effectively with customers, the public, and co-workers

Recognize strengths and limitations of self and others

Gain the confidence and trust of others

Exhibit appropriate sensitivity to feelings of others

Focus on task or performance rather than personality when supervising or relating to others

RESPONSIBILITY AND MATURITY

Do thorough job on each task and complete assignments on time

Implement or work within organizational policies, relating own efforts to organizational goals

Maintain composure, effectiveness, and flexibility under pressure

Recognize problems and enlist outside assistance when necessary

TECHNICAL KNOWLEDGE

Demonstrate understanding of terminology, principles, and theory applicable to task

read manuals, blueprints, or journals as required

Follow required technical, industrial, or regulatory guidelines

Demonstrate knowledge of issues, problems, and /or innovations specific to industry

diagnose, maintain, and troubleshoot equipment or systems

How to Apply?

Please send the following information to careers@debtreviewcentre.co.za

1. CV (Updated)

2. Head & Shoulders Photo

Should any of the above items be missing in your application, your application will not be considered. Should you not have heard from us by 28 August 2026, you should assume that your application has been unsuccessful

Job Type: Permanent

Pay: From R8 500,00 per month

Work Location: In person