Customer Care Team Leader-(Fraud)

Genpact SA

Johannesburg, Gauteng

Salary not listedFull-time · Posted 2 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description (preview)

Responsibilities: Lead day-to-day operations across blended customer care teams, managing employees to ensure consistent service delivery. Drive customer satisfaction by monitoring service quality, resolving escalations, and implementing process improvements. Oversee call center activities, ensuring timely handling of customer queries in alignment with company policies. Collaborate with Genpacts customer experience teams and clients to support digital engagement and service enhancements. Ensure…

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Adzuna" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Adzuna · Posted 2 weeks ago