Customer Experience Advisor
FirstRand
Other, Gauteng
Salary not listedFull-time · Posted 3 days ago
Job description (preview)
To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice Contribute to cost efficiencies through responsible utilisation of work related resources Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch witho…
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Found on Adzuna · Posted 3 days ago