Customer Experience Intern

Job Description Looking for an internship that will provide you with an experience like no other?

Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.

What will the programme look like?

The purpose of the role is to engage telephonically with existing Sage customers. Help our customers understand the contact path and address any outstanding issues. In addition, the customer services agent will provide solutions to accountants, partners and customer on various on problems relating to the product and other administrative areas. Engagement with internal Sage functions to find solutions to problems, this way gaining a better understanding of the greater picture and workings of Sage.

Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth

Key Responsibilities Summary of the Role

• Call Customers and update internal systems

• Address any outstanding issue on the customer’s account

• Get issues sorted and educate the customer on who to reach out to solve issues

• Educating on how to use the IVR & Customer Portals

• Delivering timeous communication to Customer Experience leads on any trends picked up during conversation

What will make me successful?

• A grade 12 matric certificate

• A degree or a national diploma qualification in Business Management / Marketing Management / Business Administration

• You must have basic computer skills – Microsoft office

• A Clear Criminal record

• Must have excellent telephonic etiquette

• Good understating of customers in the Accounting, Payroll & HR environment

• Must demonstrate good interpersonal skills and work with internal and external customers

• A proactive and motivated attitude with a strong desire to learn and grow.

• Excellent communication (both verbal & written)

• Ability to work both independently and collaboratively to support the Customer Service team.

Office Location

This is a hybrid role – three days per week in our Midrand office. Training during the 1st month will require you to be in office for 5 days, Monday to Friday.

What can I expect from the process?

• Apply online with CV

• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.

• If you match the profile, you'll be sent a video interview to record.

• If your video interview is successful, you’ll be invited to an Assessment Centre

• Successful candidates will join our Intern Programme on 1st October 2026 for 12 months

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com.