Customer Experience Manager

EXL

Cape Town, Western Cape

Salary not listedFull-time · Posted Yesterday

Job description (preview)

Description The Customer Experience Manager is responsible for driving customer experience performance and transformation across multiple client accounts. This role provides strategic leadership and oversight of customer experience initiatives, customer resolution programs, service recovery strategies, and continuous improvement efforts to improve customer satisfaction, loyalty, and business outcomes. This role requires a highly experienced leader with deep BPO contact center expertise, strong …

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Found on Adzuna · Posted Yesterday