Customer Experience Manager
Remote Recruitment
Other,
Salary not listedFull-time · Posted 2 weeks ago
Job description (preview)
Remote Recruitment is hiring a Customer Experience Manager to own and improve the end-to-end customer journey for a UK-based business. Fully remote from South Africa, you'll lead a support team, analyse customer feedback, and drive initiatives that increase satisfaction and loyalty. Key Responsibilities Lead and develop a team of customer support and success professionals Define and own customer experience KPIs including CSAT, NPS, and resolution time Analyse customer feedback and journey data …
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Found on Adzuna · Posted 2 weeks ago