Customer Experience Specialist

Confidential

Cape Town, Western Cape

Salary not listedFull-time · Posted 1 weeks ago

Job description (preview)

Key ResponsibilitiesAnswering incoming customer calls and acting as the first point of contact for support enquiries while delivering an exceptional customer experience.Building rapport with customers and ensuring every interaction is handled professionally and efficiently.Logging faults accurately on the company's CRM/ticketing system and gathering detailed information to assist the technical support teams.Taking ownership of customer queries and ensuring they are resolved within agreed servic…

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Found on Adzuna · Posted 1 weeks ago