Customer Experience Specialist (In-Center) | Cape Town

We're looking for friendly, customer-focused individuals who enjoy helping people and creating positive experiences.

As a Customer Experience Specialist, you'll support customers throughout their journey by answering questions, resolving issues, and ensuring every interaction is handled with professionalism and care. This is a fast-paced role where you'll communicate with customers across multiple channels while working closely with internal teams.

If you have strong communication skills, enjoy solving problems, and thrive in a collaborative environment, we'd love to hear from you.

What You'll Do

• Assist customers with booking inquiries, scheduling, pricing, orders, and account-related questions.
• Handle inbound and outbound customer calls.
• Make outbound calls to confirm appointments and help customers prepare for upcoming sessions.
• Respond to customer inquiries through phone and web-based support channels.
• Assist with order updates, refunds, and general customer requests.
• Provide basic technical guidance to customers using an online portal.
• Navigate multiple systems while maintaining accuracy and efficiency.
• Deliver exceptional customer service on every interaction.

Work Schedule

This is a full-time, 40-hour per week, in-center position.

Operating hours are:

• Monday to Friday: 9:00 AM to 9:00 PM EST
• Saturday: 9:00 AM to 6:00 PM EST

Schedules will be assigned within these operating hours. Applicants must be flexible and available to work different shifts, including Saturdays when scheduled.

Hiring Process

Our hiring process includes multiple stages to ensure the right fit for both the role and the client environment.

The process includes:

• Resume review
• Prescreen questionnaire
• One-way video interview
• Client Interview

Requirements:

What We're Looking For

• 6 months to 2 years of customer service experience (entry-level candidates with strong communication skills are encouraged to apply).
• Excellent verbal and written English communication skills.
• Strong problem-solving and active listening abilities.
• Comfortable working with Windows, Google Workspace, and web-based applications.
• Ability to multitask in a fast-paced environment.
• Reliable, professional, and customer-focused.
• Able to work independently while contributing to a team environment.