Customer Experience & Studio Coordinator

Hopscotch

Cape Town, Western Cape

Salary not listedFull-time · Posted 3 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Customer Experience & Studio Coordinator

Cape Town, South Africa Full-Time

ABOUT THE COMPANY

Petal & Post is a fast-growing same-day flower and gift service, delivering farm-fresh flowers and curated gifts across Cape Town, Johannesburg, Durban and beyond. It's a business built on speed, warmth and an obsession with making someone's day.

ABOUT THE ROLE

This is a hands-on role for someone who loves people, is highly organised and calm under pressure. You'll be the friendly voice on the phones and live chat, welcome walk-in customers, coordinate the floristry assistants and drivers and help keep the studio running like clockwork, packing flower orders alongside the team most days.

IS IT FOR ME?

3-5 years' work experience in customer service, retail or hospitality
A genuine love for working with people and delivering exceptional customer service
Highly organised, calm under pressure and comfortable coordinating people
Happy to get hands-on in a busy studio environment
Able to create simple, engaging Instagram Reels and Stories on an iPhone
Basic digital marketing or social media skills (a bonus)

WHAT YOU'LL BE DOING

Answer phones and live chat and welcome walk-in customers with warmth and care
Coordinate floristry assistants and drivers to keep daily operations running smoothly
Support day-to-day studio coordination, from workflow to stock to logistics
Pack flower orders alongside the team most days
Create simple Instagram Reels and Stories to bring the studio's daily life online
Contribute basic digital marketing or social media support where needed

WHAT'S IN IT FOR YOU?

A varied, hands-on role where no two days look the same
The chance to be part of a fast-growing local business with real impact
A close-knit, supportive team that values warmth, organisation, and initiative
Real customer relationships, real studio ownership, not just admin

OUR CULTURE

Petal & Post is built on warmth, organisation, and hands-on care, for customers and each other. It's a fast-paced studio environment where every order matters and every team member pitches in. If you're proactive, enjoy variety and want to be part of a business creating thoughtful gifts every day, we'd love to hear from you.

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 3 weeks ago