Customer Retention Specialist
Joyful Soul Cleaning
Other,
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Summary
We are seeking an energetic and dedicated Customer Retention Specialist to join our dynamic team! In this role, you will be the frontline ambassador for maintaining strong relationships with our valued clients, ensuring their satisfaction, loyalty, and continued engagement. Your enthusiasm and proactive approach will help foster positive experiences, resolve issues efficiently, and contribute to the overall growth of our customer base. This paid position offers an exciting opportunity to develop your skills in customer service, sales, and client communication within a vibrant and supportive environment.
Duties
- Engage with customers through outbound calls, emails, and chat to nurture relationships and promote retention strategies
- Engage with our staff completing services to ensure all job and customer details are accurate and the job was compelted sufficiently
- Address customer inquiries promptly via phone, email, or live chat, providing clear solutions and support
- Identify opportunities for upselling or cross-selling products and services that meet client needs
- Resolve customer concerns by analyzing issues thoroughly and offering effective solutions to enhance satisfaction
- Maintain accurate records of customer interactions, transactions, and feedback using google drive, gmail, Go High Level and our service CRM
- Collaborate with sales and support teams to ensure seamless communication and service delivery
- Manage data entry tasks efficiently while adhering to organizational standards for accuracy and confidentiality
- Up-sell (and sell) customers on our products and services based on their needs
Skills
- Strong sales acumen combined with excellent communication skills to promote client loyalty
- Proficiency in Google drive, sheets, docs and familiarity with Go High Level or service business CRMs
- Exceptional customer support skills with experience in call center environments or customer service roles
- Excellent phone etiquette, active listening skills, and professional demeanor during outbound calling campaigns
- Strong organizational skills with attention to detail in data entry and record keeping
- Problem-solving mindset to address customer issues swiftly and effectively
- Technical proficiency in computer skills necessary for handling multiple platforms simultaneously
- Ability to analyze customer data for insights that improve retention strategies
- Finance handling experience is a plus for managing transactional interactions when applicable
- Leadership experience or experience offering growth minded feedback to team members to increase customer and team statasfaction
- Experience with Zoom
We are a small family owned company with the drive to see massive growth this year. As we grow, there is opportunity for you to grow.
Pay: R3 217,90 - R4 505,20 per week
Work Location: Remote
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday