Customer & Sales Success Coordinator
Chenshia
Other, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Customer & Sales Success Coordinator
About the Company:
Chenshia is a fast-growing lifestyle and homeware brand dedicated to bringing curated, thoughtfully designed products to customers across leading retail, marketplace and e-commerce channels.
We are a young and ambitious team that thrives within the e-commerce space. We value collaboration, innovation and especially growth! We are looking for individuals who value the same and is looking to grow in their career and in the e-commerce space.
If you like what we stand for and you want to be part of this growing company and be involved in all aspects of e-commerce, please additionally, complete this online form - https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=O65AWo18VUqvN5XE5Zn1vsgEpVqOkjdBlxgsiDNzQa9URFE3OUtZOVRES1JKNllQUFMzSjlHTE1BWS4u
About the Position:
The Customer & Sales Success Coordinator is responsible for focusing on making sure customers have a smooth, positive, and consistent experience when shopping online. The role blends customer service, sales support, and operational coordination, ensuring that every stage of the digital journey — from browsing to delivery — meets or exceeds expectations.
Department: Sales & Marketing
Some Key Responsibilities:
- Customer support management: Respond to inquiries, complaints, and order issues across email, and phone communication by ensuring timely and professional resolution.
- Customer journey improvement: Monitor the online shopping process (search, checkout, delivery, returns) and identify pain points to enhance user experience.
- Feedback collection: Gather reviews, survey results, and satisfaction scores; report insights to management for service improvements.
- Sales support: Assist customers with product information
- Order coordination: Track deliveries, returns, and exchanges, liaising with logistics and warehouse teams to ensure smooth fulfillment.
- Cross team collaboration: Work with marketing, operations, and IT to align campaigns and ensure customer expectations are met.
Qualifications and Skills:
- Bachelor's degree in Business Administration, Marketing, E-commerce, or related fields required.
- 2-3 years’ experience in sales, customer service in a digital e-commerce role.
- Excellent interpersonal, communication, and negotiation skills.
- Strong analytical and problem-solving abilities.
- Proficiency in MS Office (especially Excel), CRM software, and familiarity with e-commerce platforms.
Personal Attributes:
- Customer-focused mindset.
- Proactive, driven, and results-oriented.
- Effective team player with strong collaborative skills.
- Adaptable and responsive to rapidly changing market dynamics.
We would love to hear from you!
Work Location: In person
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 6 days ago