Customer Service Administrator (m/w/d)
Symrise
Other, Gauteng
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
About the Role
Are you passionate about delivering outstanding customer experience and driving operational excellence?
As a Customer Service Administrator, you will play a pivotal role in managing customer orders and forecasts for our Sub-Saharan Africa Scent & Care business. Acting as a key interface between customers, Sales, and Supply Chain, you ensure seamless execution from order to delivery—directly contributing to customer satisfaction and business performance.
Your Responsibilities Order Management & Execution
- Manage customer orders end-to-end in SAP (local & export)
- Check product availability, pricing, and coordinate with planning teams
- Ensure accurate documentation and smooth shipment processes
Customer Experience & Communication
- Track orders across production, quality, and logistics stages
- Proactively manage delays and provide transparent customer updates
Forecast & Supply Planning
- Maintain and refine customer forecasts in SAP
- Collaborate with customers, Sales, and Supply Chain to optimize stock levels
Issue Resolution
- Handle complaints, returns, and credit notes
- Support timely, professional resolution of customer issues
Collaboration & Data Management
- Build strong relationships with internal and external stakeholders
- Maintain accurate customer data and oversee consignment stock
Your Profile
- Bachelor’s degree in Business Administration or equivalent
- A few years’ experience in Customer Service / Order Management
- Hands-on experience with SAP and MS Office
- Good command of English (written and spoken)
- Strong organizational skills with the ability to manage multiple priorities
- Customer-oriented mindset with strong problem-solving and collaboration skills
What We Offer
- A role with direct impact on customer satisfaction and business success
- Exposure to a dynamic, international environment
- The opportunity to work at the intersection of customers, commercial teams, and supply chain
Interested? Apply now and be part of a team that brings customer experience to life every day.
Job Reference: EA04693
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Other?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on Indeed · Posted Yesterday