Customer Service Advisor (CDM)

Clicks Group Limited

Roodepoort, Gauteng

Salary not listedFull-time · Posted 2 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Listing reference: 026110 Listing status: Online Apply by: 24 August 2026

Position summary

Industry: Wholesale & Retail Trade Job category: Call Centre and Telesales Location: Roodepoort Contract: Permanent Remuneration: Market Related EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit a Customer Service Advisor to work within our Call Centre. The role will be based in Roodepoort and will report to the Service Centre Supervisor.

Job description

Job Purpose:

To resolve, monitor and report on all escalations from internal and external customers and assist with the supervision and monitoring of the call centre to ensure service levels are maintained

Job Objectives:* To assist Call Centre Consultants with escalated queries/complaints in order to get resolved within 24 hours

To monitor the relevant email inboxes and adhere to required turnaround times and SLA’s on responses and resolution
To assist with outbound projects when required by communicating with the patients to ensure customer retention
Customer Advisor performance, time keeping and quality assurance.
Calls handled professionally and with very strict confidentiality within SOP and SLA.
Problem solving and follow up of queries
Administration of new prescriptions
Handling of queries /complaints and escalations
Profile management
Liaison with all other departments to ensure resolution of customer requests
Weekly reporting on complaints and trends
Ad hoc requirements as per operational requirements

Minimum requirements

Education:

Grade 12

Experience:

1 Year Pharmacy experience(Advantage)
Customer service experience.

Knowledge:

Sound understanding of contact centre operating principles.
Sound understanding of Standard Operating Procedures.
Pharmacy processes and legislation
Understanding of law and guidelines on medicines

Skills:

Very good Computer skills (Excel)
Excellent communication skills.

Competencies:

Analysing.
Deciding and Initiating Action.
Accurate and Methodical
Able to pay attention to detail.
Delivering results and meeting customer expectations.
Coping with Pressure and Setbacks.
Following Instructions and Procedures
Adhering to Principles and Values
Working with People

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Roodepoort?

Many customer service roles in Roodepoort are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 2 days ago