Customer Service Agent

Recruiter: Sydsen

Job Ref: PTA001114/TB

Date posted: Wednesday, August 26, 2026

Location: Cape Town, South Africa

SUMMARY: Car Rental Customer Service Agent – Cape Town A car rental company in Cape Town is seeking a professional and customer-focused Customer Service Agent to assist with bookings, vehicle handovers, check-ins, check-outs and administration. Shift work, weekends and overtime may be required.

POSITION INFO: A car rental company based in Cape Town is seeking a professional and service-driven Customer Service Agent to join their team. The successful candidate will be responsible for assisting clients with vehicle bookings, check-outs, check-ins, vehicle handovers, administration, and ensuring all vehicles are presented to a high standard. Requirements: - Matric \/ Grade 12 preferred - Valid driver's licence is a must - Own transport is a must - Previous customer service experience required - Experience in car rental, hospitality, tourism, retail or premium client service will be advantageous - Must be well-presented, reliable and customer-focused - Strong communication and administration skills - Excellent attention to detail - Must be willing to work shifts, weekends, public holidays and overtime when required - Must be comfortable handling and driving vehicles Duties include: - Handling vehicle bookings, enquiries and customer follow-ups - Assisting with professional vehicle handovers - Completing check-out, check-in and rental documentation - Explaining vehicle features and rental requirements to customers - Ensuring vehicles are clean, spotless and presented to a high standard - Assisting with off-site deliveries and collections when required - Supporting the wider rental team during busy or quiet periods Please note: This role requires flexibility, shift work, overtime at short notice, and early morning or late evening availability due to operational requirements.