Customer Service Agent
Pepkor Lifestyle
Sandton, Gauteng
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
Introduction Pepkor Lifestyle is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.
Description
- Current knowledge of best practices for Customer Services in a retail environment
- General Understanding of CPA (Customer Protection Act)
- Knowledge of Pepkor Lifestyle policies, practices, processes and systems
- Knowledge of CRM systems and practices
- Social Media Proficiency
- MS Proficiency
- Understanding of the Pepkor Lifestyle operating model and value chain
- Express and implied ethical responsibilities
Minimum Requirements
- Grade 12
- One-year experience in Customer Resolution Centre/Customer Service
- Tertiary qualification advantageous
Skills
- Strong written and verbal communication skills
- Personal Resilience
- Multi-tasking
- Effective Time Management
- Interpersonal Skills
- Active Listening and Interpretation skills
- Conflict Management
- Ability to work under pressure
BEHAVIOURS
- Energy and Drive
- Customer Orientation
- Problem Solving
- Planning and Prioritising
- Assertiveness
- Excellence Orientation
- Following Instructions and Procedures
- Attention to detail
- Working with People
- Delivering Results and Meeting Customer Expectations
Found on LinkedIn · Posted 2 weeks ago · Last checked 2 days ago
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Sandton?
Many call centre roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on LinkedIn · Posted 2 weeks ago
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