Customer Service Agent
Remote Recruitment
Other,
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
If you genuinely enjoy helping people, can stay calm under pressure, and take satisfaction in resolving issues efficiently, this role is for you. You'll be the first point of contact for customers, making sure every interaction leaves a positive impression.
Key Responsibilities
- Handle inbound customer queries via phone, email, or live chat
- Resolve complaints and escalate issues when necessary, following set procedures
- Keep accurate records of customer interactions in the CRM system
- Identify customer needs and provide clear, helpful information
- Collaborate with internal teams to resolve complex queries
- Meet daily service targets and maintain quality standards
What You'll Need
- Experience in a customer service, call centre, or support role
- Clear and professional communication in English (written and spoken)
- Familiarity with CRM tools or ticketing systems is a plus
- A calm, solutions-focused approach when dealing with difficult situations
- Reliable internet connection and a dedicated home working setup
What's on Offer
- R13,000-R15,000 per month (based on experience)
- 100% remote — work from anywhere in South Africa
- Working hours: 11:00-19:00 SAST (09:00-17:00 UK time)
- Ongoing support and training through Remote World
- Long-term, stable position with a reputable UK employer
Ready to bring your people skills to a brilliant remote role? We'd love to hear from you.
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Linkedin" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Linkedin · Posted 6 days ago