Customer Service Associate (ST)

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,800+ strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart technology and even smarter people. From our AI-enabled tools to our collaborative, people-first culture, we give our teams the structure, support, and trust they need to succeed.

About the Role

We are seeking a Customer Service Associate to join our dynamic team. This role focuses on delivering outstanding customer service and handling inquiries within the taxation and property industry.

Key Responsibilities:

• Respond to customer inquiries, providing detailed and accurate information
• Assist customers in understanding their services available to them.
• Manage effective communication with clients to ensure their needs are met promptly.
• Collaborate with team members to maintain high service delivery standards.
• Stay updated with the latest developments in the customer service sector to provide informed support.

Minimum Requirements:

• Matric, with further education in relevant fields considered an asset.
• Prior experience in customer service, ideally related to taxation or property management.
• Proficient use of Microsoft Office tools and familiarity with digital communication platforms.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Capacity to work both independently and as part of a collaborative team.
• Must be a current employee of Quantanite.
• Ability to work USA related shift patterns.

Why Join Quantanite? At Quantanite, we value and reward our team's contributions, providing a vibrant and growth-oriented work environment. We offer substantial opportunities for professional development, helping you to advance your career within a forward-thinking and supportive company.