Customer Service Consultant - Brackenfell
ExecutivePlacements.com
Cape Town, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Recruiter: O'Brien Recruitment
Job Ref: 292240
Date posted: Thursday, July 16, 2026
Location: Cape Town, South Africa
SUMMARY: POSITION INFO: We are seeking Customer Service Consultants with a solid customer service background to join a busy, fast-paced environment. The successful candidates will be responsible for delivering professional customer service, assisting customers with queries, maintaining accurate records, and ensuring a positive customer experience while meeting service and productivity targets. Key Responsibilities Provide professional, efficient and customer-focused service at all times. Assist customers with general enquiries, technical support and service-related queries. Resolve customer complaints promptly and effectively. Accurately capture, update and maintain customer information on company systems. Maintain a high level of product and service knowledge. Ensure all customer interactions are handled professionally and in accordance with company standards. Meet daily service and productivity targets. Work collaboratively with team members to deliver excellent customer service. Maintain accuracy and attention to detail when processing customer information. Minimum Requirements Matric (Grade 12). Minimum of 3 years' customer service experience. Experience in a customer-facing, call centre or contact centre environment. Strong verbal and written communication skills. Excellent interpersonal and problem-solving abilities. Computer literate with experience using computer-based systems. Ability to work effectively in a fast-paced, high-pressure environment. Strong attention to detail and commitment to accuracy. Able to work a 40-hour week, Monday to Sunday, with 2 off-days in between. Reliable transport to and from Brackenfell. Personal Attributes Well-spoken and professional. Customer-focused with a passion for delivering excellent service. Patient, empathetic and solutions-driven. Positive attitude with a strong work ethic. Able to remain calm under pressure. Strong team player with a willingness to learn and adapt.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Cape Town?
Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Linkedin · Posted 1 weeks ago