Customer Service Conultant

Recruiter: Network Recruitment

Job Ref: NPr004060/OnkM

Date posted: Thursday, July 2, 2026

Location: Johannesburg, South Africa

SUMMARY: Every great customer experience starts with someone who knows how to listen, solve problems, and build trust. POSITION INFO: Our client, operating within the debt review and financial services industry, is looking for a Customer Service Consultant to join their growing team. This opportunity is ideal for a customer-focused professional who enjoys building relationships, resolving queries, and guiding clients through every stage of the debt review process. You'll play a vital role in delivering a seamless customer experience while ensuring clients remain informed, supported, and confident throughout their financial rehabilitation journey. If you're passionate about helping people and thrive in a fast-paced, client-centric environment, this could be the perfect opportunity for you. Candidate Profile: To be successful in this role, you should have: Matric, with experience within the debt review or broader financial services industry Previous experience in a customer service, client support, or debt review administration role Excellent verbal and written communication skills with a professional telephone manner Strong problem-solving abilities with the capacity to manage multiple client enquiries A compassionate, organised, and service-driven approach with excellent attention to detail Key Responsibilities: Serve as the primary point of contact for clients, providing support throughout the debt review process Respond to client enquiries, resolve concerns, and provide accurate updates on application progress Liaise with internal departments, credit providers, and external stakeholders to ensure efficient case management Maintain accurate client records while ensuring compliance with industry regulations and company procedures Deliver exceptional customer service by building strong relationships and ensuring a positive client experience Apply Now! If you're looking to join a business where customer care is at the heart of everything they do and you can make a genuine difference in clients' financial wellbeing, we'd love to hear from you. For more exciting opportunities, please visit: Financial Accountant Financial Manager Management Accountant Financial Analyst Finance Business Partner Financial Controller Chief Financial Officer (CFO) If you have not received feedback within two weeks, please consider your application unsuccessful. Your profile will be retained on our database for consideration for future suitable opportunities.