Customer Service

Overview

Hechi Marketing Group is a sales and marketing company focused on connecting customers with quality products and services through direct engagement and strong relationship-building. We are looking for Independent Sales Agents who are self-driven, positive, and ready to grow in a performance-focused environment.

This role is suited to individuals who take ownership of their work, learn quickly, and approach challenges with a solution-focused mindset. If you have a strong work ethic, a willingness to learn, and the confidence to engage with people, this opportunity offers a platform to build valuable sales and marketing experience.

Responsibilities

• Represent the company professionally when engaging with customers
• Promote products and services through direct sales and marketing activities
• Build and maintain positive customer relationships
• Identify customer needs and recommend suitable solutions
• Work independently to meet daily and weekly performance goals
• Handle customer questions, objections, and concerns in a professional manner
• Use problem-solving skills to overcome sales challenges and improve customer experiences
• Maintain accurate records of customer interactions and sales activity
• Attend training sessions and apply feedback to improve performance
• Contribute to team targets while managing individual responsibilities effectively
• Stay informed about products, campaigns, and market trends
• Support brand awareness through positive and consistent customer engagement

Requirements

• Strong work ethic and a high level of self-motivation
• Positive attitude and willingness to learn
• Student mentality with openness to coaching, training, and continuous development
• Good problem-solving and decision-making skills
• Ability to work independently and take initiative
• Strong communication and interpersonal skills
• Confidence in speaking with customers and building rapport
• Ability to stay organised and manage time effectively
• Professional appearance and conduct
• Resilience and ability to remain focused in a target-driven role

Nice to Have

• Previous experience in sales, direct marketing, promotions, or customer service
• Experience working in a customer-facing environment
• Basic understanding of sales techniques and customer engagement
• Ability to work well within a team while remaining self-managed

What Success Looks Like

• Consistently meets or works toward individual sales goals
• Builds strong and lasting customer relationships
• Demonstrates initiative and accountability in daily work
• Applies training effectively and shows continuous improvement
• Approaches challenges with a practical and solutions-focused mindset
• Represents the company with professionalism and energy

Team Culture

At Hechi Marketing Group, we value growth, discipline, coachability, and accountability. We support individuals who are eager to develop their skills, contribute to team success, and take pride in their work. This is an environment where attitude, effort, and willingness to learn are highly valued.

Growth Opportunity

This role offers the chance to build hands-on experience in sales, communication, customer engagement, and marketing. High-performing individuals may have opportunities to grow into leadership, team support, or broader business development responsibilities over time.