Customer Service Intern | Kickstart Your Career With Frogfoot

Ready to kickstart your career in Customer Service?

At Frogfoot, we believe that every customer interaction is an opportunity to create a positive experience. We're looking for a Customer Service Intern who is passionate about helping people, solving problems, and making a difference with every conversation.

This is an exciting opportunity to gain hands-on experience in a fast-paced customer service environment while developing valuable skills in customer communication, problem-solving, service delivery, and professional workplace practices.

If you're ready to hop into the pond, learn new skills and make an impact, we'd love to meet you!

About Frogfoot

Frogfoot is a leading open-access fibre infrastructure provider in South Africa. We build and operate fibre networks that connect homes, businesses and communities, working with multiple Internet Service Providers to deliver reliable connectivity across the country.

We're passionate about connecting people — not only through fibre, but by creating opportunities for talented individuals to learn, grow and build meaningful careers.

Purpose of the Role

The Customer Service Intern will support our Customer Service team by assisting with customer enquiries, service-related queries and administrative tasks while learning how to deliver exceptional customer experiences.

You'll gain practical exposure to communicating with customers across different channels, understanding customer concerns, resolving queries and working with internal teams to find solutions.

This internship is designed to help you develop your communication, customer service, problem-solving, system, and professional workplace skills while learning from experienced professionals.

What You'll Be Doing

Customer Support & Communication

• Assist with responding to customer enquiries professionally and timeously.
• Support customers across different communication channels, including telephone, email and other digital platforms.
• Listen to customer concerns and gather the relevant information needed to assist them.
• Provide accurate information about Frogfoot products, services and processes.
• Ensure customers are directed to the correct person or department when required.
• Communicate with empathy, professionalism and respect.

Customer Query & Problem-Solving Support

• Assist with investigating customer queries and service-related concerns.
• Learn how to identify possible solutions and escalate more complex issues to the relevant team.
• Follow up on assigned customer queries to ensure they are progressing towards resolution.
• Assist with maintaining accurate records of customer interactions and outcomes.
• Learn how to handle customer complaints professionally and constructively.

Administration & Record-Keeping

• Capture and update customer information accurately on relevant systems.
• Maintain accurate records of customer interactions, queries and resolutions.
• Assist with updating trackers and reports where required.
• Follow structured workflows and customer service processes.
• Ensure information is handled professionally and confidentially.

Team & Internal Support

• Work closely with Customer Service colleagues and other internal teams.
• Assist with escalating customer concerns to the appropriate department.
• Follow up on outstanding customer queries and information.
• Contribute to creating a positive and supportive team environment.
• Take ownership of assigned tasks and ask for guidance when needed.

Learning & Development

• Learn about Frogfoot's products, services, and customer processes.
• Develop an understanding of customer service standards and best practices.
• Learn how customer service performance is measured and how positive customer experiences are created.
• Participate in training, coaching and development opportunities.
• Continuously develop your knowledge, skills and confidence.

Who We're Looking For

We're looking for someone who is friendly, empathetic, confident and genuinely enjoys helping people.

You should:

• Be a South African Citizen.
• Be between 18 and 35 years of age.
• Have completed Grade 12 / Matric.
• Have a relevant 3-year Degree or Diploma in Customer Service, Business Administration, Communications, Contact Centre Operations or a related field; OR
• Have a relevant Higher Certificate or Occupational Qualification at NQF Level 5.
• Be currently unemployed.
• Not be enrolled in any MICT SETA or other SETA-funded programme.
• Have strong verbal and written communication skills.
• Be comfortable speaking to and assisting different types of people.
• Have a positive and customer-focused attitude.
• Be willing to learn new systems, products, and processes.
• Be able to remain calm and professional when dealing with challenging situations.
• Be comfortable working as part of a team.
• Have good attention to detail and administrative skills.
• Be eager to learn and develop your career.

No previous formal customer service or call centre experience is required.

Computer Skills We Value

You don't need to be a technology expert — we're looking for someone who is comfortable using computers and digital communication tools and willing to learn new systems.

We value familiarity with:

• Microsoft Word
• Microsoft Excel – basic data capturing and formatting
• Microsoft Outlook and email
• Microsoft Teams
• Internet and online communication tools
• Digital customer service platforms
• Data capturing and record-keeping
• Shared documents and digital filing
• The ability to learn new systems quickly

The Frogfoot Person We're Looking For

We're looking for someone who is:

Customer-Focused: You genuinely enjoy helping people and want every customer to have a positive experience.

A Great Communicator: You can listen carefully, communicate clearly, and explain information in a way that people understand.

Solution-Focused: When a problem comes your way, you're interested in finding a solution and knowing when to ask for help.

Empathetic & Respectful: You understand that every customer is different and treat people with patience, empathy, and professionalism.

Accountable: You take ownership of your tasks and follow through on your responsibilities.

A Quick Learner: You're curious and excited to learn new products, systems, and ways of working.

Calm Under Pressure: You can remain professional and positive, even when dealing with difficult or challenging situations.

Adaptable: You're comfortable learning and working in a fast-paced and changing environment.

Ready to Hop In!

You're eager to learn, contribute, grow, and become part of the Frogfoot pond!

What You'll Gain

This internship will give you practical experience in:

• Customer service and customer experience
• Professional telephone and written communication
• Handling customer enquiries and queries
• Problem-solving and issue resolution
• Complaint handling and escalation processes
• Customer record-keeping and administration
• Digital customer service platforms and systems
• Professional workplace communication and etiquette
• Working with service processes and performance standards
• The telecommunications and fibre industry

You'll work alongside experienced professionals and gain valuable workplace skills that can help you take the next step in your Customer Service, Contact Centre or Customer Experience career.