Customer Service Officer

Customer service officers are responsible for attending to various customer service-related inquiries and customer complaints that are verbal, written and in person. The core purpose of this role is to build rapport, trust and long-lasting relationships with customers, stakeholders, and co-workers, through the delivery of exceptional service experiences. Customer service officers are known to promote the company’s core values and acts as brand ambassadors of Bayport.

EDUCATION

MINIMUM QUALIFICATIONS

• Matric and/or relevant equivalent NQF Level 4 qualification

DESIRED/ PREFERRED REQUIREMENTS

• RE 05 qualification (FAIS (Financial Advisory and Intermediary Services) Compliant) and/or relevant experience advantageous.
• NQF L4/L5 Banking course Business Management/Administration Certificate.

MINIMUM REQUIREMENTS

• Minimum 1+ years' experience in a customer service-related role
• Experience in working with inbound and outbound calls, customer retention, and collections experience preferred
• Clear and effective communication, both written and verbal
• Computer savvy, including competency with the Microsoft Office application suite

(Especially Outlook, Excel, and Word)

• Strong organizational skills, attention to detail, commitment to accuracy and excellent work product, employed with maximum efficiency, without being weighed down by minutia

INDUSTRY EXPERIENCE

• Minimum of 1+ years' experience in the financial services sector
• An ideal candidate will have at least 1-2 years of successful employment in a professional office environment
• General knowledge of administrative tasks/issues pertaining to client services