Customer Service Representative

Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.

Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.

Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.

Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.

Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.

Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.

Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.

Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.

Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.

Prepare regular reports and presentations to support operational and management decision-making.

Uphold company policies, SHE standards, and compliance frameworks across all activities.

Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.

Matric / Grade 12 or equivalent

National Diploma in supply chain or similar

B Com / B Tech in supply chain or similar

4+ years within a customer service environment

4+ years’ customer service experience within a mining environment

MS Office software and SAP System