Customer Service Representative
Heya South Africa
Johannesburg, Gauteng
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
🇿🇦 WE'RE HIRING | Customer Service Representative – US Healthcare & Case Management
HEYA is looking for experienced and customer-focused South African Customer Service Representatives to join our team supporting a US Healthcare & Case Management Team (In Office).
If you have a passion for helping people, thrive in a fast-paced environment, and are looking for an exciting opportunity to grow your career, we'd love to hear from you!
Key Responsibilities:
- Handle inbound and outbound customer enquiries
- Assist patients, healthcare providers, caregivers, and insurance representatives
- Schedule appointments and support case management administration
- Capture accurate customer information on CRM systems
- Resolve customer queries professionally and escalate complex matters when required
- Deliver exceptional customer service while maintaining confidentiality and compliance
What We're Looking For:
- Excellent communication skills
- Strong customer service orientation
- Empathy and professionalism
- Attention to detail
- Problem-solving abilities
- Ability to multitask in a fast-paced environment
- Team player with a positive attitude
Minimum Requirements:
✅ Grade 12 / Matric
✅ 1–2 years' customer service or call agent experience
✅ Healthcare, medical insurance, or case management experience (highly advantageous)
✅ Computer literate with experience using CRM systems and Microsoft Office
✅ Excellent verbal and written English communication skills
✅ Willing and able to work US business hours
📍 Location : South Africa, Johannesburg (IN-OFFICE)
💼 Position : Full-Time
🕒 Working Hours : -+ 3pm - 11pm SAST (Please note that shift times may vary due to Daylight Saving Time adjustments or client request agreement)
Ready to take the next step in your career?
📩 Send your CV to [email protected] and use the subject line: Customer Service Representative – US Healthcare
HEYA APPLICATION LINK: https://zurl.to/HCZq?source=CareerSite
Join HEYA and become part of a team committed to delivering world-class customer experiences.
- #HEYA #Hiring #CustomerServiceJobs #CallCentreJobs #HealthcareJobs #CaseManagement #CareerOpportunity #JoinOurTeam #CustomerExperience
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Johannesburg?
Many call centre roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Linkedin" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Linkedin · Posted 2 days ago