Customer Service Representative

Customer Service Representative

Salary Range: 16,000 to 20,000 rand per month

Join a growing IT services organization where you'll become a trusted partner for a portfolio of clients while helping deliver an outstanding customer experience. As a Customer Service Representative, you'll build lasting relationships, coordinate with technical teams, and ensure clients stay informed and supported every step of the way in a collaborative, fast-paced environment.

What You'll Do:

• Serve as the primary point of contact for clients with unresolved concerns or service escalations.
• Coordinate with technical teams to prioritize client issues and help move cases toward timely resolution.
• Keep clients informed with clear updates, available options, and next steps throughout the resolution process.
• Conduct proactive client check-ins to ensure services are running smoothly and identify concerns before they escalate.
• Build and maintain strong client relationships through consistent follow-up and exceptional service.
• Understand and communicate basic technical information between clients and technical teams without personally troubleshooting technical issues.
• Identify occasional opportunities for additional services and refer them to the appropriate sales team when appropriate.
• Communicate with clients through phone conversations and other business communication channels to provide support and updates.

Who You'll Work With:

Be part of a collaborative IT services team where you'll work closely with technicians, client service professionals, and internal departments to deliver an exceptional customer experience. You'll play a key role in strengthening client relationships while ensuring seamless communication between clients and technical teams.

Who We're Looking For:

• Client-Facing: Comfortable managing phone conversations, responding to client concerns, and providing support during challenging situations.
• Relationship-Oriented: Able to build trust and maintain strong, long-term professional relationships.
• Escalation Management: Capable of assessing urgency, coordinating with internal teams, and ensuring important issues receive timely attention.
• Technically Adaptable: Able to understand basic IT concepts and clearly communicate information between clients and technicians.
• Proactive: Takes initiative to conduct regular client check-ins and maintain ongoing client relationships.
• Experience: Experience in account management, customer success, hospitality, concierge, or other high-touch service is a plus, but not necessary. Experience with IT environments is a plus, but not necessary.

Why Join Us?

• Impact: Become the trusted connection between clients and our technical teams while helping ensure exceptional service experiences and long-term client satisfaction.
• Culture: Join a supportive, collaborative team that values communication, relationship-building, continuous learning, and professional growth.
• Benefits:
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.

Work Details:

• Location: Must be located in South Africa.
• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

How to Apply:

Click Apply to start your application. Come and make a difference in helping clients succeed through exceptional IT service.

We are an equal opportunity employer and value diversity at our company.