Customer Service Representative (Leanership)

We are seeking a highly organised, customer-focused Customer Service Representative to join our Supply Chain team in Woodmead. This role plays a pivotal part in ensuring smooth, efficient interactions with customers, from order receipt through to delivery, invoicing, and after-sales support. The ideal candidate will have a qualification in Sales, Marketing, Business Management, or an equivalent field, and will thrive in a dynamic environment that requires responsiveness, accuracy, and a passion for customer excellence. This position directly influences operational effectiveness and supports the company's mission of delivering exceptional value to customers across the medical sector.

Key Responsibilities:

Order-to-Cash Process Management

• Take full ownership of the order processing cycle, including order receipt, verification, capturing, delivery coordination, and invoicing.
• Maintain accurate customer master data and ensure compliance with organisational processes.
• Utilise EDI systems effectively to manage electronic customer orders.
• Identify and proactively resolve issues relating to pricing discrepancies, stock shortages, shipment delays, or carrier-related challenges.

Customer Relationship Management

• Build strong, professional relationships with customers in the designated region, ensuring their needs, expectations, and business context are well understood and addressed.
• Stay informed of customer-specific market changes and proactively manage service adjustments.
• Collaborate closely with the sales team by sharing insights, participating in customer visits as needed, and identifying potential sales opportunities during interactions.

Complaints & Returns Handling

• Record and manage all delivery- or price-related complaints in ARM, ensuring thorough investigation and timely resolution.
• Oversee product return processes, including coordinating actions required during product recalls.
• Ensure all complaints are resolved and closed following established procedures.

Administrative Responsibilities

• Maintain accurate electronic archiving of customer orders and service-related documentation.
• Provide customers with essential documents upon request, including order confirmations, delivery notes, and compliance certificates.
• Ensure contracts, service agreements, and related documentation are up to date and accurately maintained.

Education

• Bachelor’s degree in Sales, Marketing, Business Management, or a related field preferred.

Experience

• Previous experience in customer service, order administration, or supply chain support is an advantage.
• Experience within the medical devices or healthcare industry is beneficial but not essential.

Technical & Soft Skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of SAP will be a strong asset.
• Familiarity with EDI systems is advantageous.
• Strong customer orientation and a passion for delivering service excellence.
• Excellent problem-solving skills with the ability to act proactively and independently.
• Effective verbal and written communication skills in English; knowledge of a European language is an added advantage.
• High attention to detail, organisational skills, and the ability to manage multiple tasks under pressure.

Pay: R9 000,00 - R10 000,00 per month

Ability to commute/relocate:

• Woodmead, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelors (Required)

Work Location: In person