Customer Service Representative
Peak Integrator Solutions
Other,
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Important Note: In order to be considered for this position, you MUST complete this Wonderlic assessment: https://apply.select.wonderlic.com/3CGBSE/DHS-Equipment
About the Role
We are seeking a detail-oriented and proactive Customer Service Representative to support both our customers and the Customer Service team. This role plays a crucial part in streamlining operations by managing essential customer service processes, allowing our team to focus on sales and high-priority customer interactions. If you thrive in a dynamic environment and enjoy solving problems, we’d love to hear from you!
Key Responsibilities
- Phone, Chat, & Email Support: Answer customer calls and respond to customer inquiries regarding item pricing, availability, and quotes.
- Order Processing Support: Send order receipts and tracking numbers to customers.
- Customer Account Management & Clean-Up: Identify and merge duplicate customer accounts to maintain accurate records.
- Tax Exemptions: Process and verify tax exemption requests for customers.
- Vendor Portal Research: Update weights and details for non-inventory items using vendor portals.
- Customer After-Sales Support: Manage various post-sale touchpoints to enhance the customer experience.
- Customer Service Team Assistance: Support with quotes, product research, vendor outreach, and miscellaneous projects, as needed.
Qualifications & Skills
- Available to work 11am-2pm Eastern (we're located in Florida)
- Excellent written and verbal English communication skills.
- Strong problem-solving abilities with a proactive mindset.
- Exceptional organizational skills and ability to manage multiple tasks efficiently.
- Self-motivated with the ability to work independently while maintaining high attention to detail.
- Tech-savvy and experienced with or willing to learn tools like Gorgias, NetSuite, and BigCommerce.
Our Core Values – What We Look for in You
At DHS Equipment , our core values drive everything we do. We are looking for someone who embodies these core values:
✔ Easy to Work With – Communicate effortlessly, be kind, and bring a positive attitude.
✔ Own It – Take responsibility, learn from mistakes, and follow through.
✔ Love to Learn – Keep improving, stay curious, and never say, "That’s not my job."
✔ Self-Starter – Take initiative, solve problems, and figure things out.
✔ Grounded Optimism – Stay realistic, take action, and focus on solutions.
Why Join Us?
- Make a direct impact as part of a growing and supportive team.
- Be part of a collaborative and friendly environment.
- We run on EOS! (Entrepreneurial Operating System)
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Linkedin · Posted 1 weeks ago