Customer Service Representative
Resolv.Global
Other, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Start your career with a Global Customer Service Team!
Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? Resolv Global is looking for an enthusiastic and customer-focused Entry-Level Customer Service Representative to join our team.
As the first point of contact for our valued customers, you’ll play an important role in creating positive experiences by providing professional, accurate, and timely support across multiple channels.
**WHAT YOU’LL DO**
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer queries, issues, and complaints efficiently and professionally.
- Accurately document customer interactions on the CRM system.
- Collaborate with colleagues to enhance customer service processes and improve the overall customer experience.
- Consistently deliver a high standard of customer service.
Requirements:
WHAT WE’RE LOOKING FOR
- Grade 12 / Matric qualification.
- 1–2 years’ experience in an International Contact Centre.
- Clear criminal and credit record.
- Excellent written and verbal communication skills.
- Strong customer service and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Basic computer skills and familiarity with CRM systems.
- Ability to multitask and perform effectively in a fast-paced environment.
- Willingness to work night shift hours, including weekends.
- Ability to work on-site and commute to our premises in Wynberg
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted Yesterday