Customer Service Representative

About the Company:

Our client is a residential solar company that specializes in providing solar energy solutions to homeowners. They focus on promoting sustainable energy and have made significant strides in the solar market since their establishment.

Job Description:

Our client is seeking a talented and experienced Call Center Representative. The Call Center Representative will be responsible for scheduling warm lead appointments for Sales Consultants.

Responsibilities of the role:

• Obtain and update lists of individuals' contact details received from internal lead CRM.

• Call active and potential clients to capture their interest in free in-home consultations regarding solar benefits.

• Address clients' uncertainties and overcome objections.

• Note important details of each conversation and deliver information to the Marketing Manager.

• Record all successful and unsuccessful attempts to schedule appointments.

• Attend regular team meetings to clarify progress, performance expectations, and receive continuous training.

• Conduct all functions with utmost respect.

Required Experience and Qualifications:

• Prior experience in a call center or related field is preferred.

• Strong verbal communication skills.

• Ability to handle objections with confidence.

• Familiarity with CRM software for managing lead information.

Preferred Skills:

• Experience with similar roles in appointment setting or sales.

• Customer service experience in a high-volume environment.

• Familiarity with solar products or services is a plus.

Personality:

• Positive and energetic demeanor.

• Highly organized with the ability to multitask.

• Proactive and a strong team player.

• Empathetic nature to address client concerns effectively.

Software & Tools:

• CRM software (e.g., internal lead management system).

English Level:

• Native

Schedule:

9-5 EST

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.