Customer Service Representative

To apply, you will only have to fill a short form on our website that will take you less than 5 minutes.

Job Title: Customer Service Representative

About the Company:

Our client is a residential solar company that provides solar energy solutions to homeowners and promotes sustainable energy.

Job Description:

Our client needs a Customer Service Representative. You will help customers with questions and requests about their solar services. This role helps customers have a good experience from start to finish.

Responsibilities of the role:

• Assist clients with inquiries, requests, and general information about solar services.

• Handle customer complaints professionally and efficiently.

• Work with team members to provide a smooth client experience.

• Build relationships with customers and encourage referrals through great service.

• Support customers by phone, email, or chat.

• Explain processes, timelines, and solar information clearly and kindly.

• Update client records and document interactions in the CRM system.

• Send complex issues to the correct department.

• Join team meetings, training, and process improvement discussions.

• Be professional, patient, and respectful in all interactions.

Required Experience and Qualifications:

• Previous experience in customer service or a call center is preferred.

• Strong phone etiquette and communication skills.

• Excellent time management and organization skills.

• Ability to handle difficult situations with professionalism, empathy, and calm.

• Ability to speak multiple languages is a plus.

• Familiarity with CRM software is preferred.

Preferred Skills:

• Experience in appointment setting or sales.

• Customer service experience in a busy environment.

• Familiarity with solar products or services is a plus.

Personality:

• Positive, empathetic, and service-oriented.

• Team player with good problem-solving skills.

• Highly organized and able to handle multiple tasks.

• Proactive and adaptable in a fast-paced setting.

Software & Tools:

• CRM software (internal lead or client management system).

• Standard communication tools (phone, email, chat).

English Level:

• C2

Schedule:

9 AM to 5 PM EST

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.