Customer Service Specialist

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Job Title: Customer Service Representative

About the Company:

Our client is a company that provides services to customers.

Job Description:

Our client is looking for a proactive, quick-thinking Customer Service Representative who is comfortable making decisions independently. This role requires someone who can solve problems, take ownership of situations, and find practical solutions without constant direction, rather than just following scripts.

Responsibilities of the role:

• Solve customer problems and find practical solutions.

• Take ownership of customer situations.

• Handle complaints, delays, refunds, order issues, and customer escalations.

• Understand situations and use good judgment to work toward fair solutions.

Required Experience and Qualifications:

• Strong written and spoken English.

• Previous customer service experience, preferably with U.S. customers.

• Excellent problem-solving skills.

• Ability to stay calm and think quickly in difficult situations.

• Strong communication and organization skills.

• A proactive mindset and willingness to take ownership.

• Experience handling complaints, delays, refunds, order issues, and customer escalations.

Preferred Skills:

• Ability to understand situations and use good judgment.

Personality:

• Proactive.

• Quick-thinking.

• Comfortable making decisions on their feet.

• Calm under pressure.

• Takes ownership.

Software & Tools:

• Not specified.

Schedule:

Full-time.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.

• Full-time remote opportunity.