Customer Services Manager

Job Requisition ID: 6533

Location:

Pretoria, ZA

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Company: GEW Technologies (Pty) Ltd

About the Role

The Customer Services Manager drives sustainable customer service revenue growth and customer satisfaction by securing service-related business opportunities, managing customer support contracts and coordinating lifecycle support solutions for in-service systems. The role serves as the primary interface between customers and internal stakeholders to optimise contract performance, system supportability and long-term customer relationships.

Qualification and experience:

Minimum Diploma in Engineering; a Bachelor's Degree in Engineering is preferred.

Minimum 5 years' experience in a customer services, technical support or service contract management environment.

Experience within a systems engineering, defence, communications or technology-based environment.

Electronic Warfare (EW) industry knowledge and experience will be advantageous.

Key technical skills:

Radio Frequency (RF) Communication Principles

Systems Engineering Methodologies

Technical Service Sales Management

Commercial and Technical Proposal Development

Bid Management

Customer Support Contract and Service Level Agreement (SLA) Management

Project and Contract Management

Integrated Logistic Support (ILS)

Product Lifecycle Management (PLM)

Obsolescence Management

Lifecycle Cost Analysis

System-Level Technical Support and Maintenance Management

Spare Parts Planning and Forecasting

Customer Relationship Management (CRM) Systems

Service Contract Financial Management and Profitability Analysis

Key responsibilities:

Customer Service Business Development

Develop and secure customer service opportunities through customer engagement, service sales and proposal management to grow the service business and strengthen long-term customer relationships, resulting in sustainable revenue growth, increased order intake and customer retention.

Contract and Service Delivery Management

Manage customer service contracts, support agreements, maintenance programmes, repair activities and lifecycle support initiatives to fulfil contractual, financial and service requirements, resulting in profitable contract execution and high levels of customer satisfaction.

Customer Relationship and Stakeholder Management

Coordinate engagement across customers, technical teams, service departments and business stakeholders to align expectations, resolve service issues and manage delivery performance, resulting in improved customer confidence and effective programme delivery.

Technical and Lifecycle Support Management

Facilitate technical support solutions, obsolescence strategies, Integrated Logistic Support activities and system upgrade initiatives across in-service systems to improve maintainability, operational availability and lifecycle value, resulting in optimised long-term customer support outcomes.

Governance, Reporting and Compliance

Monitor service performance, contract status, financial metrics, risks and compliance requirements while maintaining accurate management reporting to provide visibility and control over customer service activities, resulting in informed decision-making, operational transparency and regulatory compliance.

Our recruitment values:

HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organizational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities and our focus on diversity in the operational environment, we welcome applications from all ethnic groups. In line with HENSOLDT's commitment to equal employment opportunities and our focus on diversity in the operational environment, preference will be given to suitable candidates from designated groups.

Application Deadline: 03 September 2026.

How to Apply:

Please submit your CV by applying directly on the HENSOLDT Careers page.

If you have not been contacted within 14 days of the closing date, please consider your application

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Become our next pioneer. Apply now and become part of the HENSOLDT team!

HENSOLDT is committed to diversity and an inclusive corporate culture. We therefore welcome all applications - regardless of origin, age, gender, disability, identity or ideology.

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