Customer Success Agent
Virtustant
South Africa
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Job description
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Job Title: Customer Success Agent
About the Company:
Our client is a company that provides lighting solutions to their customers.
Job Description:
We are looking for a Customer Success Agent to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, ensuring customer satisfaction, and other administrative tasks. You will be the first point of contact for our customers and will play a crucial role in maintaining our company's reputation.
Responsibilities of the role:
• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints in a timely and professional manner.
• Provide information about products and services.
• Coordinate scheduling with construction and installation crews.
• Maintain accurate customer and business records.
• Conduct interviews to screen installers.
Required Experience and Qualifications:
• High school diploma or equivalent.
• Proven customer support experience or experience as a client service representative.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
Preferred Skills:
• Experience with CRM software.
• Bilingual in Spanish.
Personality:
• Patient and empathetic.
• Ability to de-escalate customers, as well as escalate issues effectively.
• Problem-solver.
• Detail-oriented.
Software & Tools:
• CRM software (e.g., Jobber).
• Communication tools (e.g., Slack, RingCentral, Microsoft Teams).
• Dialer (such as RingCentral)will be provided.
Schedule:
Monday to Friday
9 AM to 5 PM EST (40h/wk)
Salary and Benefits:
• Payment in USD or Local Currency according to candidate's preference.
• Full-time remote opportunity.
Found on LinkedIn · Posted 1 months ago · Last checked 1 months ago
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on LinkedIn" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on LinkedIn · Posted 1 months ago