Customer Success Associate premium luxury interiors
Hill Appointments
Sandton, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
A premium interiors group is introducing a new position within its Client Experience team.
The role is designed for someone who understands that the first interaction with a client sets the tone for everything that follows.
This is not a receptionist position.
It is also not a sales role.
The Concierge Coordinator will manage and nurture incoming enquiries, understand each client’s project requirements and timelines, maintain accurate CRM records, coordinate appointments and ensure every prospective client feels acknowledged, informed and properly looked after.
The successful candidate will support the Client Experience Manager and play an important role across the early stages of the client journey.
Key responsibilities
- Respond to incoming enquiries from exhibitions, websites, referrals and marketing campaigns
- Follow up professionally with prospective clients
- Understand project requirements, timelines and next steps
- Maintain accurate and complete CRM records
- Coordinate appointments and showroom visits
- Support ongoing lead-nurture activity
- Welcome clients into a premium showroom environment
- Conduct basic showroom walkthroughs when required
- Ensure clean handovers to the relevant internal teams
- Assist the Client Experience Manager with broader client-service initiatives
- Protect the quality and consistency of every client interaction
The person
We are looking for someone who is:
- Exceptionally personable and articulate
- Warm, composed and professional
- Highly organised
- Detail-conscious
- Emotionally intelligent
- Proactive and solutions-driven
- Comfortable managing multiple priorities
- Confident when interacting with discerning clients
- Able to follow through without constant supervision
- Naturally attentive to the small details that shape a premium experience
Relevant experience
Experience in one or more of the following environments would be advantageous:
- Luxury retail
- Hospitality
- Premium property
- Interior design
- High-end automotive
- Private banking
- Wellness or spa environments
- Other premium client-facing businesses
Strong administrative ability and practical CRM experience are important.
Growth potential
This position offers meaningful progression and is intended to develop into a second-in-command role within the Client Experience department.
Pay: R20 000,00 - R25 000,00 per month
Work Location: In person
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Sandton?
Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 1 weeks ago
More customer service and similar jobs in Sandton
Hospitality Placements
R20K - R20K/mo