Customer Success Consultant

Corporate Traveller

Johannesburg, Gauteng

Salary not listedFull-time · Posted 3 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job no: 531649

Brand: Corporate Traveller

Work type: Hybrid

Location: Johannesburg, Johannesburg West

Categories: Sales and Customer Service

ABOUT THE OPPORTUNITY

Join our team as a Customer Success Consultant and play a pivotal role in driving client value, growth, and long-term partnerships across a diverse customer portfolio. This is your opportunity to influence customer success strategies, optimise travel programs, and drive measurable business outcomes. You’ll collaborate with internal stakeholders and clients to unlock opportunities, enhance engagement, and maximise profitability. If you thrive in a fast-paced, consultative environment, this role is for you. KEY RESPONSIBILITIES

Conduct formal Value Reviews to identify growth and optimisation opportunities within customer travel programs
Deliver value-add analysis and strategic advice to customers
Drive sales, implementation, and training of key products and services
Optimise technology solutions (e.g. Online Booking Tool) to increase engagement
Influence customer behaviour and drive program compliance and leakage reduction
Identify and action organic growth opportunities across existing accounts
Upsell consulting and value-added services to expand revenue
Build and maintain a strong referral pipeline for the SDR Sales Team
Develop trusted relationships with internal and external stakeholders
Capture activity and insights using Salesforce CRM and GONG
Manage a portfolio of 400+ customers with structured engagement cycles
Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive. EXPERIENCE & QUALIFICATIONS
Travel management company experience (essential)
Minimum 2 years’ experience in a corporate B2B sales-related role (desirable)
Experience managing a large and diverse customer portfolio
Proven ability to articulate product features, benefits, and value propositions
Demonstrated ability to build trust and rapport quickly with customers
Experience with Salesforce, Agentport, Power BI, SAP Concur, and M365 suite (desirable) #LI-JM1#CTRSA#LI-Hybrid #pnet Applications close: 03 Jul 2026 South Africa Standard Time

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 3 days ago