Customer Success Manager

About Jumper Media

Jumper Media helps local businesses rank in the top results on Google Maps and consistently generate more customers.

We're a fast-growing, performance-driven company. Our clients expect results, and we take that seriously.

We're building a high-performance Customer Success team focused on retention, client satisfaction, and revenue growth.

The Role

This is not a basic support role.

As a Customer Success Manager, you will own a portfolio of clients and be responsible for:

• Keeping them engaged
• Helping them see results
• Retaining them long-term
• Identifying opportunities to expand accounts

You will be measured by client retention, satisfaction, and revenue growth.

What You’ll Own

• Manage 80–120 active client accounts
• Lead onboarding and strategic check-in calls
• Ensure clients clearly understand their results and value
• Proactively identify risks (churn signals) and solve them early
• Drive upsells and expansion opportunities naturally through value
• Maintain fast, high-quality communication across email, chat, and calls
• Act as the bridge between clients and internal teams
• Track all activity and outcomes in CRM

What Success Looks Like (First 60–90 Days)

• Clients are engaged, responsive, and seeing clear value
• Low churn across your portfolio
• Consistent upsell or expansion activity
• Strong client relationships with high trust
• Fast response times and clear communication

This Role Is NOT For You If

• You wait for clients to reach out instead of being proactive
• You struggle to handle multiple clients and prioritize effectively
• You are uncomfortable having direct conversations about results or performance
• You rely on scripts instead of thinking critically
• You avoid upselling or revenue conversations

What We’re Looking For

• 2+ years in Customer Success, Account Management, or similar client-facing role
• Strong, confident English communication (spoken + written)
• Experience working with US-based clients
• Ability to manage high client volume without dropping quality
• Highly organized and responsive
• Strong problem-solving mindset
• Comfortable handling objections and difficult conversations
• Ability to build trust quickly with business owners

Strong Bonus (Not Required)

• Experience in SaaS or subscription-based businesses
• Familiarity with Google Business Profiles or local SEO
• Experience managing churn or retention metrics

Compensation & Growth

• $1,500 – $3000/month (based on experience)
• Performance bonuses tied to retention and upsells
• Clear path to increased responsibility and compensation
• US hours Mon-Friday (PST or EST)

We reward people who:

• Take ownership
• Improve client outcomes
• Drive revenue

Work Location: Remote