Customer Success Manager

Customer Success Associate, Councils

Remote, South Africa - Full-time

Own the rollout of our largest customer. Path to Customer Success Manager within 12 months.

About Movo

Movo is the family engagement platform for America's most important family institutions. We use AI to help these organizations reach, engage and enroll more families. We went from zero to roughly $xM ARR in under a year and are now scaling national rollouts with some of the largest organizations in the country.

The Role

Our largest customer is one of the biggest youth organizations in America. But it is not really one customer. It is hundreds of semi-autonomous local councils, each with its own leadership, staff, data, priorities, and opinion about whether they need us.

We are live with the first wave.

Your job is to get the rest live - and keep them live.

You will own councils from kickoff through launch and ongoing success. That means running onboarding calls, getting the data and materials we need, building knowledge bases, handling carrier compliance, cleaning up integrations, and relentlessly driving every open item to completion.

Once a council is live, your job is not done. You need to notice when engagement drops before somebody tells you, understand why, and get things moving again.

This is detail work with real consequences. Every council that goes dark is revenue we have already signed but cannot collect.

We hire for follow-through, not pedigree.

This role is remote from South Africa, with core hours of 3:00pm to 11:00pm SAST to overlap with the US workday. The overlap is part of the job, not a preference.

What Success Looks LikeYour first week

• Learn how a council actually works - who the executive is, who the volunteers are, where their membership data lives, and why recruiting families is hard
• Sit in on three live onboarding calls and own the notes and next steps
• Shadow a full account from kickoff to its first live family conversation

Your first month

• Own onboarding for three councils end to end
• Get each one from kickoff to its first live family conversation in under 21 days
• Build each council's knowledge base yourself by interviewing their team
• Clear carrier registration without paperwork bouncing back
• Know every open action item across your councils and what needs to happen next

Months three to six

• 20+ councils live, onboarded by you
• Every council has a clear status, next step, owner, and deadline
• Maintain a consistent check-in cadence across every account in your book
• No council dark for more than seven days without a flag and a recovery plan
• Become the person who knows which councils are at risk before the numbers tell us

Who Thrives Here

You are relentless about follow-through.

You send the third email. If email fails, you call. If that fails, you find another route. You do not let a project stall because somebody stopped replying.

You are organized to the point of being annoying about it. You keep a list, work the list, and nothing falls off it.

You can hold a real conversation with a 55-year-old council executive in Ohio, understand what matters to them, and have them take you seriously.

You are comfortable being told no, being ignored, and being deprioritized - and coming back anyway.

You notice problems before somebody asks you to look for them. You take ownership without waiting for perfect instructions.

Experience in customer success, support, operations, account coordination, fundraising, recruiting, or volunteer and membership organizations helps. So does having run something at university where other people depended on you.

None of it is required.

What matters is simple: when you say something will get done, it gets done.

Who You'll Work With

We are a small, ambitious team moving extremely fast. You will work directly with Movo's founders and have real ownership from day one - no layers of management between you and the problem. This is a chance to take on far more responsibility than you would at a larger company and help build the customer success function as we scale.

Compensation

• R220,000-R280,000 base, paid monthly
• Quarterly bonus based on councils successfully launched and retained beyond 90 days
• 15 days paid leave plus South African public holidays
• Path to Customer Success Manager within 12 months, with your own book of accounts and retention-linked variable compensation

How to Apply

Send us:

• Your CV
• A 2-minute Loom answering one question:

Tell us about a time you needed something from someone who did not want to give it to you. What did you do?

That is a surprisingly large part of this job.

Our process:

• Application
• Screening call
• Work trial - we give you a real stalled account and ask you to show us what you would do
• Call with both founders
• Decision - fast

We reply to every application within a day.

If you want to own something that genuinely matters, work directly with the founders, and prove you can turn a major customer into a national rollout - we want to hear from you.

Pay: R15 000,00 - R23 333,00 per month

Work Location: Remote