Customer Success Specialist

Remote Recruitment is hiring a Customer Success Specialist for our UK-based clients. This is a fully remote position offering South African professionals an excellent opportunity to work with leading UK employers from home. You will work UK business hours and join a supportive, fast-growing team.

Key Responsibilities

• Onboard new clients and ensure a smooth transition from sales to service delivery
• Build strong relationships with clients to maximise product adoption and satisfaction
• Conduct regular check-in calls, QBRs and health score reviews with assigned accounts
• Proactively identify churn risks and escalate to retention teams as appropriate
• Gather client feedback and collaborate with product teams to improve the offering
• Track customer success metrics and contribute to team reporting and strategy

Requirements

• 2+ years of customer success, account management or client services experience
• Excellent communication and relationship-building skills
• Proficient in CRM and customer success platforms such as Salesforce or Gainsight
• Empathetic and solutions-focused with a track record of improving client retention
• Self-motivated and able to manage a large portfolio independently from home

What We Offer

• R27,000/month
• 100% remote, UK business hours
• Career growth and professional development
• Exposure to leading UK businesses and practices

Remote Recruitment - connecting top South African talent with UK employers. Apply today.