Customer Support & Inside Sales Specialist - USA Containers

Job description

Customer Support & Inside Sales Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support & Inside Sales Specialist. In this role, you will ensure that every customer has an exceptional experience when reaching out by phone, email, or text - providing updates, answering questions, and resolving issues promptly and professionally. Beyond inbound support, you'll also proactively reach out to past customers and interested-but-not-yet-purchased leads to help them find the right products for their next project. This is a hybrid role for someone who genuinely enjoys both taking great care of people and helping grow the business - you'll be one of our first dedicated hires in this function, with real input into how it's built.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and text, ensuring they feel supported and well-informed throughout the order and delivery process.
• Provide timely updates, answer product and shipping questions, and resolve issues with professionalism and care.
• Proactively reach out to past customers and previously interested leads to reintroduce relevant products, follow up on stalled inquiries, and identify cross-sell/upsell opportunities.
• Track and report on outreach activity and outcomes (calls/emails sent, responses, conversions).
• Forward relevant information to logistics/fulfillment as needed.
• Assist with additional administrative tasks as needed.
• Other responsibilities as needed as this role grows
• These are the products we sell + more - https://usacontainers.co/collections/best-sellers

Requirements

• Excellent communication skills in English, both written and verbal, with a professional and friendly demeanor.
• Comfortable making outbound calls and proactively starting conversations — not just responding to inbound requests.
• Resilient and self-motivated; not discouraged by a "no" or a non-response, and able to follow up persistently without being pushy.
• Strong organizational and time management skills with the ability to multitask and prioritize effectively.
• Proficiency with Google Drive (Docs & Sheets) and other Google Workspace tools (Chat, Meet, Calendar, Email, etc.).
• Tech-savvy and quick to adapt to new software and tools (we use Shopify and a CRM you'll be trained on).
• High attention to detail and accuracy in managing customer and order information.
• A proactive mindset with a commitment to completing tasks thoroughly.
• Nice-to-have: prior sales, upselling, or outbound/appointment-setting experience.

Benefits & Compensation

• $1,000/month for the first 3 months, with a 10% increase after the probation period.
• Performance-based commission on sales sourced through your own outreach, introduced once you're fully ramped on outbound (details walked through during onboarding).
• Ongoing raises based on performance and company growth.
• Collaborative and supportive work environment.
• Work from home.
• 10 standard paid days off per year.
• Standard American federal holidays off.
• Paid day off on your birthday.
• Earn one additional paid day off for every year you work with us (e.g., 5 extra days after 5 years).
• Equipment provided: start with your own computer, and a company computer will be provided after 3–6 months.

Other

The company is based in the USA.

Start time would be 8:00am MST to 4:30pm MST (Mountain Standard Time):

Job Type: Full-time Work Location: Remote

Pay: From R16 000,00 per month

Application Question(s):

• Please fill out this google form to continue the interview process - https://forms.gle/EvKDxfHNHewhWnmV9

Work Location: Remote