Live · posted 1 weeks agoFull-time

Customer Support Manager

e-Rele

Sandton, Gauteng

R35K - R45K/mo

This role advertises R35K - R45K/mo.

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Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

Job description (preview)

Sandton, Johannesburg (hybrid) full time Operations Reports to: Head of Operations About the role Lead the customer support team and own service levels across phone, email and chat. Responsibilities Manage and coach a team of support agents Own response and resolution targets Handle escalations and complex disputes Report on support trends and CSAT Improve support processes and the knowledge base Requirements 3 years in a support leadership role Experience with ticketing systems Excellent writt…

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Found on Adzuna · Posted 1 weeks ago · Last checked Yesterday

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What does this customer service job pay?

This role advertises R35K - R45K/mo.

Do I need experience for customer service jobs in Sandton?

Many customer service roles in Sandton are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Adzuna · Posted 1 weeks ago