ClosedFull-time

Customer Support Representative Mobile Call Centre Mr Price Money

Mr Price Group

Durban, KwaZulu-Natal

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Salary not listed

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

Job description

As a Customer Service Representative, you’ll handle incoming calls, emails, WhatsApp, and webchat queries. You’ll assist customers with billing, SIM cards, and product-related issues—resolving queries quickly and professionally.

Qualifications: Matric certificate

1 years’ experience as a Customer Service Representative in a Telco environment.

Strong communication and problem-solving skills

Familiarity with WhatsApp for Business and webchat platforms

Basic understanding of retail and Telco account servicing

Responsibilities: Respond to customer queries across multiple platforms (calls, WhatsApp, webchat, email).

Log and update customer information accurately.

Investigate and resolve account and product issues.

Deliver friendly, consistent, and high-quality service.

Meet response and resolution time targets.

Follow company policies and service standards.

Collaborate respectfully with team members and other departments.

Continuously learn and grow your knowledge of our products and services.

Found on Indeed · Posted 4 weeks ago · Last checked 3 weeks ago

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Durban?

Many call centre roles in Durban are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 4 weeks ago