Customer Support Representative
Outsourcing Advantage
Other,
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.
Key Responsibilities
- Respond to customer inquiries.
- Resolve issues professionally.
- Document interactions accurately.
- Escalate complex issues.
- Meet response-time goals.
- Maintain customer satisfaction.
- Collaborate with internal teams.
- Follow company procedures.
Requirements
- 2+ year of customer service experience.
- Excellent English communication.
- CRM/ticketing system experience.
- Problem-solving skills.
- Ability to multitask.
- Professional attitude.
- Reliable internet.
- Customer-focused mindset.
- English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent.
- Availability to work during Eastern Time (ET) business hours
Preferred Qualifications
- Experience with Zendesk, Freshdesk, Intercom, or Salesforce.
- BPO or SaaS experience.
Benefits
- Opportunity to work on diverse and exciting projects.
- Supportive and collaborative work environment.
- Weekly payments.
- Weekends off.
- Growth Opportunities
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted Yesterday