Customer Support Specialist

nan

Cape Town, Western Cape

Salary not listedFull-time · Posted Today

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

About the Role Career Start is a career development and training platform established in 2007. We empower professionals to reach their career goals through expert job-seeking tips, specialized upskilling, and interview preparation. We are seeking a world-class Customer Support Specialist to join our internal operations. This role is ideal for a self-directed professional who thrives in a high-trust environment and is ready to support a brand dedicated to professional growth and success.

Daily Responsibilities: Respond to daily emails and chats using established brand templates to ensure consistent communication.

Inquiry Logging: Accurately record every user interaction in our internal tracking system to maintain a 100% response rate.
User Guidance: Assist users in navigating our career training platform and provide step-by-step guidance through the application process.
Quality Control: Proofread all outgoing messages and documentation to ensure they meet our professional corporate standards.
Information Prep: Compile and distribute digital brochures and information packs to interested candidates and clients.
Team Updates: Collate and share common user feedback with leadership to help improve our service delivery and training tools.

Requirements: * Professional Communication: High-level written and verbal English skills with a polished and empathetic tone.

Technical Fluency: Comfort navigating modern support platforms, Microsoft 365, and digital collaboration tools.
Self-Direction: Proven discipline to manage a support queue independently without needing constant supervision.
Service Excellence: Experience in a customer-facing role, preferably within a professional or educational services environment.
Detail Orientation: Ability to manage data entry and interaction logging with a high degree of accuracy.

What We Offer: Total Autonomy: A high-trust work environment where you are empowered to manage your own desk and workflows.

Professional Stability: A secure role within a brand that has a 19-year track record of industry leadership.
Growth Trajectory: We prioritize internal development and provide clear paths for professional advancement.
Work Flexibility: A permanent position with established processes that allow you to manage your desk independently.
Direct Access: A flat organizational structure with direct communication lines to company decision-makers.

Job Summary

Role: Customer Support Specialist
Employment Type: Full-Time
Location: Cape Town
Monthly Salary: R8,500 – R10,500 (Based on experience)

Pay: R8 500,00 - R10 500,00 per month

Application Question(s):

For external video interviews, please confirm ONLY your contact email:
I have completed a profile synced at www.careerstart.co.za? Yes / No

Work Location: In person

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted Today