Customer Team Member at KFC

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Customer Team Member at KFC

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Selibeng.com

July 17, 2026

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• Main Function of the Role

The Customer Team Member is responsible for providing quality customer service, preparing food products, processing customer transactions, and maintaining operational standards to ensure an excellent customer experience. The role requires adherence to KFC procedures, food safety standards, CHAMPS standards, and company values while supporting effective restaurant operations.

• Key Performance Areas

Customer Service Discover more

Lesotho public policy

• Deliver friendly, welcoming, and efficient service to all customers.
• Ensure customers receive a positive experience through professional interaction and effective communication.
• Identify and respond to customer needs with empathy, patience, and respect.
• Handle customer queries and concerns professionally and escalate issues when required.
• Apply CHAMPS standards consistently to ensure customer satisfaction.
• Use suggestive selling techniques to promote products and increase sales.
• Represent the KFC brand professionally at all times.

Food Preparation and Quality Control

• Prepare, assemble, package, and serve food products according to KFC recipes, procedures, and quality standards.
• Follow food safety, hygiene, and sanitation requirements at all times.
• Maintain approved holding times, temperatures, and storage procedures.
• Ensure food products meet required quality and safety standards.
• Maintain clean, organised, and well-prepared food preparation areas.
• Follow portion control procedures to minimise product waste.

Cash Handling and Customer Transactions

• Operate POS systems accurately and efficiently.
• Process customer orders, payments, and transactions according to company procedures.
• Handle cash and other payment methods responsibly.
• Ensure accuracy when processing orders and providing change.
• Follow all cash handling and security procedures.

Restaurant Cleanliness and Maintenance

• Maintain cleanliness standards in workstations, dining areas, service areas, and restaurant facilities.
• Clean and maintain equipment according to operational and safety standards.
• Follow cleaning schedules and hygiene procedures.
• Ensure the restaurant environment remains safe, clean, and organised.
• Report equipment issues, safety hazards, or maintenance concerns to management.

Teamwork and Operational Support

• Work collaboratively with team members to achieve restaurant operational goals.
• Support different areas of the restaurant as required.
• Assist during busy trading periods by maintaining speed, accuracy, and service quality.
• Follow instructions from supervisors and management.
• Participate in training and development initiatives.
• Uphold company values, policies, procedures, and operational standards.
• Qualifications and Experience

Qualifications

• Matric Certificate / Grade 12 or equivalent qualification.
• Minimum of 1 year applicable work experience.
• Previous experience in customer service, retail, hospitality, or quick-service restaurant environments will be advantageous.

Experience Requirements

• Experience working in a customer-facing environment is preferred.
• Experience handling cash transactions and operating POS systems will be beneficial.
• Knowledge of food preparation, hygiene standards, and restaurant operations will be an advantage.
• Ability to work effectively in a busy and fast-paced environment.
• Skills and Attributes

Customer Service Skills

• Strong customer service orientation with a passion for creating positive customer experiences.
• Ability to communicate professionally and respectfully with customers and team members.
• Ability to handle difficult customer situations calmly and professionally.
• Demonstrates empathy, patience, and emotional intelligence.

Communication Skills

• Strong verbal and written English communication skills.
• Ability to listen actively and communicate information clearly.
• Ability to work effectively with diverse teams and customers.

Operational Skills

• Basic numeracy skills and ability to handle financial transactions accurately.
• Ability to operate POS systems and restaurant technology.
• Understanding of food safety, hygiene, and quality standards.
• Strong attention to detail and ability to follow procedures.

Personal Attributes

• Positive, energetic, and enthusiastic attitude.
• Reliable, responsible, and accountable.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong teamwork and cooperation skills.
• Willingness to learn, develop, and take on new responsibilities.
• Flexible approach with the ability to work shifts, weekends, and evenings.
• Commitment to maintaining company standards and delivering excellent service.

Closing date: 22 July 2026

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