Customs Affairs - Stops Compliance Agent

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes. We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Ready to Keep Shipments Moving? Join Us as a Stops/Compliance Clerk Reporting to: Customs Stops Supervisor

Why You’ll Love This Role

You’ll manage Customs-stopped and detained import shipments from notification through to finalisation, working with customers, Customs authorities and internal teams to support the compliant and timely resolution of shipments.

What You’ll Do

• Manage Customs stops and detained shipment cases from allocation to resolution.
• Keep customers informed and guide them on outstanding documents, charges and next steps.
• Review Customs EDI responses and ensure accurate, complete documentation is submitted.
• Work closely with Customs, Other Government Agencies and internal DHL teams to resolve cases.
• Maintain accurate case records, system updates and supporting documentation.
• Follow up and escalate delayed or ageing cases appropriately.
• Support the management of penalties, examination charges, non-compliance cases and unresolved shipments.
• Support compliance reviews, audits and continuous improvement activities.

What We’re Looking For

• Matric/Grade 12 or equivalent.
• Customs Clearance Parts 1 and 2, or an equivalent recognised Customs-clearance qualification.
• Minimum 2 years’ relevant experience in Customs stops, import clearance, or compliance within a courier, express or freight-forwarding environment.
• Good working knowledge of Customs import and stopped-shipment processes.
• Strong communication, customer service and problem-solving skills.
• Excellent attention to detail with the ability to manage multiple time-sensitive cases.
• Proficiency in Microsoft Outlook, Word and Excel.
• Ability to work shifts, weekends or public holidays when operationally required.

Why DHL?

• Be part of the world’s most international company.
• We invest in your career.
• Diversity, inclusion, and innovation are at our core.
• Competitive salary, training, and a workplace that values YOU.

We are looking forward to your application. Why Join Us? At DHL, we don’t just move shipments, we move careers forward. You’ll join a global business where you can learn, grow and make a meaningful contribution. Ready to make your mark? Apply now and let’s build the future together. We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.