Customs Affairs Supervisor
DHL
Other, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER. Customs Affairs Supervisor - 1X Cape town & 1X Johannesburg
Reports to: Export Manager
RCS Grade: M
Why You’ll Love This Role
Ready to shape operational excellence? We’re looking for a dynamic Customs Affairs Supervisor to drive efficiency, quality compliance, performance, and service delivery across our operations. In this role, you’ll ensure world-class standards through SOP adherence, and seamless execution—delivering outstanding service to both the network and our customers. What You’ll Do
- Leading and coaching a high-performing Customs team
- Driving first-time-right customer solutions and service excellence
- Managing customs clearances, audits, valuations, temporary imports/exports, and refunds
- Building strong relationships with Customs officials, carriers, and customers
- Monitoring performance, service levels, and operational KPIs
- Ensuring ISO compliance and continuous process improvement
- Keeping systems, reporting, and communication running smoothly
- Identifying training opportunities and developing your team
You're a great fit if you:
- Know Customs Clearing inside out
- Can lead people, manage performance, and drive results
- Love solving problems before they become problems
- Are organized, detail-focused, and customer-obsessed
- Thrive in a dynamic logistics and supply chain environment What We’re Looking For
Business Management Diploma, Degree, or equivalent qualification
2+ years' experience in a leadership role within the express, courier, or logistics industry
Strong leadership, problem-solving, and stakeholder management skills
Valid driver’s licence code 10
Why Join DHL?
Because we’re not just a company—we’re a global family. You’ll get:
- Career growth opportunities
- A culture that values innovation and inclusion
- The chance to make a real impact every single day
Ready to lead operations and deliver excellence? Apply now and let’s make magic happen!
DHL IS AN EQUAL OPPORTUNITY EMPLOYER!
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday