Data Capturer: Client Services

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do? The Personal lines Data Capturer: Client Services will be responsible for inbound/outbound telephonic communication with client base.

Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.

Minimum Requirements Minimum Qualification

• Grade 12/Standard 10/NQF 4

Minimum Experience

• Minimum 12 months Call Centre and administrative experience
• Computer literacy

Deliverables include, but will not be limited to

• Quality orientated and organized
• Self-disciplined and Self-motivated
• Analytical and desire to excel
• Active listening skills
• Problem-solving skills and solution-oriented
• Excellent administrative skills
• Good communication skills (verbal & and written)
• Able to work flexible hours Customer focused
• Results and Target driven
• Teamwork and Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Excellent attendance record

Knowledge And Skills Customer Service

Team Support

Administration

Quality, compliance and accreditation

Personal Attributes Communicates effectively - Contributing dependently

Decision quality - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Core Competencies Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Being resilient - Contributing dependently

Drives results - Contributing dependently

Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 06 June 2026. Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.