Dealer Principal Kia South Africa (Pty) Ltd - IMFRG Hatfield

Job Description:* The successful candidate will be responsible to develop tactical strategy and associated delivery plans and policies ensuring maximum efficiency and profitability of the dealership whilst providing customer satisfaction daily.

Specific Role Responsibilities:

• Come to work with a win-win attitude
• Sit with Sales managers and F & I Managers daily. Discuss Debtors, deals invoiced, deals pending and activities, applications, trade- in valuations, stock levels, Daily CMS meetings and sales activity planning
• Every morning check Work-In progress, cash sales for workshop and parts, vehicle debtors, interest. Check loan car status (why on loan? when is car due back?)
• Do a daily walk-about of your Dealership ensure it is clean and tidy and is inviting to your customers.
• Handle customer complaints daily, follow-up and close them off. Weekly:
• Meet with salesmen, sales managers and F & I managers together twice a week. Salesman to discuss individual targets and how many deals they are each on and how many deals they will have invoiced and delivered by Friday (mini-month-end).
• Weekly meeting with all managers: sale by DP, Sales Manager and salesperson. Ensure sales manager has two vehicles per salesman invoiced and delivered by the end es managers, F & I managers, parts managers, workshop manager and accountant. Discuss where we are in the month, were we need to get to, to reach budgets. Discuss any problems between department and how to resolve them
• Go through trading accounts, have Accountant correct any errors you pick up. Do this weekly to prevent the month end drama
• Do weekly boots and bonnet inspections of all company demos
• Monthly Managers meeting to discuss previous months results, department by department. Discuss any abuse of expenses

Qualifications and Experience:

• 5 - 8 years' experience in a similar environment, of which 2 - 3 years at management level
• A valid South African driver's licence.

Skills and Personal Attributes:* Business and Operations Management

• Developing sales Financial Acumen
• Governance, Ethics and Values
• Negotiation Skills
• Occupational Health and Safety
• Operations Risk Management
• Planning and budgeting
• Planning, Management and Measurement
• Product and/or service knowledge
• Trust and integrity