Dealer Systems & Application Support Specialist (iOCO0034)

We are seeking a highly motivated and experienced person to fill the role of Dealer 'Systems & Application' Support Specialist, responsible for delivering a system support across our dealership network, with a focus on effective system usage and process alignment.

This role requires a strong understanding of Automotive dealership systems and processes, with a specific focus on Sales, Sales Administration, Post-Service, and Sales Experience Follow-Up systems.

The successful person will play a key role in supporting dealerships, resolving system-related issues, improving process adoption, and driving effective system usage, while building strong relationships with dealer staff and management team.

What you'll do:

• System & Application Support

  • Provide remote and on-site support for dealership systems and applications
  • Troubleshoot and resolve system issues aligned to relevant processes and standards
  • Recreate and analyse dealership issues to identify root causes

• Dealer Process Support (Sales & Follow-Up Focus)

  • Support dealerships in optimising Sales, Sales Admin, and Follow-Up processes
  • Guide users on correct usage of post-service and sales experience systems
  • Identify inefficiencies and ensure alignment to best practice dealer workflows

• Training, Coaching & User Enablement

  • Deliver onsite and remote training sessions to dealership teams
  • Provide hands-on coaching to Sales, Admin, and support staff
  • Conduct user assessments and needs analysis to identify training gaps
  • Drive improved system adoption

• Stakeholder Engagement

  • Build strong relationships with dealer staff, management, and internal teams
  • Act as a key point of contact between dealerships and technical teams
  • Communicate findings effectively to management

• Reporting & Performance Monitoring

  • Monitor system usage, adoption, and performance trends at dealerships
  • Analyse data and generate actionable insights
  • Prepare and deliver clear, professional reports and presentations
  • Track progress, risks, and areas for improvement

• Implementation

  • Support rollout of system enhancements and new initiatives

  Ensure successful adoption of changes within dealerships

Requirements

• Minimum 5 years’ experience in a dealership environment (essential)
• Experience in Dealership Sales, Sales Admin, or PSE environments (essential)
• Solid understanding of dealer processes, workflows, and follow-up systems
• Proven ability in training, coaching, and supporting users
• Strong experience with reporting and performance tracking
• Valid driver’s license, own vehicle and willingness to travel
• Affinity for technology

Qualifications

• Matric (Grade 12) – essential
• Relevant qualification in Business or related field – advantageous

Skills & Competencies

• Strong interpersonal and relationship-building skills
• Excellent communication, facilitation, and presentation ability
• Ability to train, mentor, and influence users at all levels
• Strong analytical and problem-solving skills (process-focused)
• Ability to translate data into clear, actionable insights
• Well-organised, proactive, and results-driven

What Success Looks Like

• High levels of system adoption and correct usage
• Effective and timely resolution of dealership issues
• Strong, trusted relationships with dealerships and the Management team

Other information applicable to the opportunity:

• Initial 12 month contract
• Location: Johannesburg (hybrid working model)

Why work for us?

Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.?

You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.?

Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.?

By joining IOCO you will have an open invitation to developer inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.?

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.