Debi-Check Consultant

The purpose of the Debi-Check Consultant is to inform clients about the Debi check mandate not approved on the policies they have taken up.

Key Areas of Responsibility:

• Exceeding a minimum phone time of 3 hours 30 minutes daily and 70% monthly.
• Exceeding a minimum call quality of 80% on all calls made.
• Meeting KMF's as set out by Line Manager.: performance needs to be above 85% monthly.
• Reselling policy benefits to the client and know how to handle objections.
• Ensuring that all details are captured accurately and successfully retrieve a mandate from a client.
• Following the required scripts from A – Z as it has been scripted.

Qualification and Skill Requirements:

• Matric
• Computer Literate
• Previous Sales Experience an advantage
• Dialer experience and call centre background
• Able to speak more than one language an advantage

Behavioural Competencies:

• Good telephone etiquette and excellent communication skills
• Passion for sales
• Must be able to work with high stress levels
• Deadline and results orientated
• Good time management skills
• Assertive
• Self-motivated
• Team orientated
• Self-disciplined
• Self-starter

Work Location: In person